Term & Conditions

Please review the following information regarding our services:

We provide therapeutic and educational support, not medical or psychiatric care.

Your active participation is essential for successful therapy outcomes.

Session information is confidential, except when there is a risk of harm,
legal obligations, or for supervision purposes.

Client files are securely stored for a minimum of seven years,
as required by Australian regulations.

By proceeding, you acknowledge that you have read and agree to our Privacy Policy.

Cancellations made with more than 24 hours' notice incur no charge.
Late cancellations or no-shows will be charged the full session fee,
unless due to unforeseeable circumstances.

Payment is required upon booking, with the full balance due before each session,
as agreed.

For Telehealth or Zoom sessions, we usesecure platforms.
Please ensure your privacy during these sessions.

If require any clarification, please let us know.

I have read, understood, and agree to Castle Hill Psychotherapy Hub Terms of Service.